Older Adults’ Experience of Virtual Care: Action Steps to Increase Access and Equity


Older Adults’ Experience of Virtual Care: Action Steps to Increase Access and Equity was created as a partnership between West Health and USofCare. This playbook offers learnings and lessons for healthcare providers and policymakers from older adults’ experiences of virtual health care during the pandemic.

Key learnings and lessons include:

  • How older adults’ experiences can guide virtual care model design and policy development
  • Barriers and concerns older adults encountered when accessing virtual care, and how to address them
  • Three care model approaches to integrating virtual care within the older adult population