Older Adults’ Experience of Virtual Care: Action Steps to Increase Access and Equity was created as a partnership between West Health and USofCare. This playbook offers learnings and lessons for healthcare providers and policymakers from older adults’ experiences of virtual healthcare during the pandemic, featuring case studies from Geisinger, Medically Home, Gary and Mary West PACE, Avel eCare Senior Care, and Landmark.
In March 2021, we published the first edition of the playbook looking at lessons learned from older adults’ experiences of virtual healthcare during the early days of the COVID-19 pandemic. In June 2022, we published an updated second edition playbook that examines the landscape two years into the pandemic and answers:
- How have older adults’ experiences with virtual care evolved?
- What barriers and concerns do older adults continue to encounter when accessing virtual care?
- What approaches are five different organizations using to integrate virtual care with their older adult population?
- Which implementation and policy goals are needed to support older adults’ access to virtual care going into the future?