Case Study
Using Telehealth to Provide Care Delivery Options to Patients
Case study highlighting Jefferson Health's telehealth program, offering patients diverse care options, and promoting collaboration among providers, patients, and caregivers. The program's emphasis on provider education and support to providers has resulted in increased comfort in using telehealth with vulnerable populations.
Key Takeaways
- The Jefferson Health telehealth program was designed to give its patients options and autonomy in choosing how they received care, as well as improve coordination between providers, patients, and caregivers.
- Debunking biases around telehealth increased both provider and patient adoption of the telehealth program, creating an alternative option for patients to receive urgent, primary, specialty, and follow-up care.
- Emphasis on provider education and support to providers resulted in increased comfort in using telehealth with vulnerable populations.